Avaya Aur Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

Skills Gained


• Call center components, concepts, and terms
• Perform an initial call center configuration
• Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
• Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
• Create and test call vectors
• Avaya's call center applications used with Avaya Aura Call Center Elite

Who Can Benefit


Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.