In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.

Skills Gained


• Avaya configuration and solutions with Avaya Aura
• Hardware components
• System duplication and backup options
• Types of telephones
• Important boards and media modules
• Use Avaya Site Administration to manage:
• Dial plan and feature access codes
• Analog and digital stations
• IP stations
• Call park, bridged call appearance, and other basic features
• COS and COR
• Abbreviated dialing
• Call forwarding
• Call coverage

Who Can Benefit


Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager