Cisco's 6-day Cisco Collaboration Bootcamp (CICD/CIVND) v1.0 certification is one of the most recognized IT certifications in the industry and validates an engineer's ability to deliver entry-level provisioning and support of Cisco collaboration solutions. This Cisco certification course meets the increased demand of the industry with convergence of voice, video, data and mobile applications being more relevant. And is designed for individuals who want to develop and advance their collaboration and video skills in line with the convergence of voice and video job role requirements.

The software applications that are covered in this course include:

• Cisco Unified Communications Manager
• Cisco Unified Communications Manager IM and Presence
• Cisco TelePresence Video Communication Server
• Cisco TelePresence Multipoint Controller Unit
• Cisco TMS Server

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
• ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1
• ICND2 v2.0 - Interconnecting Cisco Networking Devices, Part 2

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
• Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
• How to maintain a Cisco Unified Communications solution
• Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
• Cisco video and conferencing components and architectures
• Implement and configure Cisco Collaboration endpoints
• Implement and configure Cisco TelePresence endpoints
• Implement multipoint conferencing on Cisco Collaboration endpoints
• Implement Cisco DMP endpoints
• Environment recommendations
• Troubleshooting methodology and support

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Course Content

1Cisco Unified Communications Solutions
• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions
2Administrator and End-User Interfaces
• Understanding Administrator Interfaces
• Understanding End-User Interfaces
3Call Flows in Cisco Call Control Platforms
• Understanding Call Flows and Call Legs
• Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
• Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
4Endpoint and End-User Administration
• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options
5End User Telephony and Mobility Features
• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features
6Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Communications Manager IM and Presence Service
• Enabling Cisco Unified Communications Manager IM and Presence Service
7Cisco Unified Communications Solutions Maintenance
• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voicemail in Cisco Unity Connection
• Understanding the Disaster Recovery System

Who Should Attend

The primary audience for this course is as follows:

• Network Video Engineer
• Voice/UC/Collaboration/Communications Engineer
• Collaboration Tools Engineer
• Collaboration Sales/Systems Engineer