Cisco Unified Customer Voice Portal Implementation (CVPI) v11.6 training program is designed to define the tasks necessary for the Operation, Administration, Maintenance, and Provisioning (OAM&P) of Cisco Unified CVP as it is installed in a Comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. This Cisco CVPI course is part of our Cisco Unified Customer Voice Portal Training and is recommended that students come into this course with experience and knowledge in Cisco CCNA along with Cisco Voice Over IP course and the Cisco IP Telephony Part 1 course. View additional course details and objectives below.

Prerequisites

The following lists the skills and knowledge that learners either should have or will find that they need to fully benefit from this course:

• Cisco CCNA®
• Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course
• Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course

Course Objectives

Upon completing this course, you will be able to meet these objectives:

• Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
• Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
• Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
• Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
• Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
• Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

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Course Content

1Cisco Unified CVP Technical Overview
• Lesson 1: Exploring Cisco Unified CVPTopic 1B: Describing Components and Capabilities
• Lesson 2: Exploring Deployment Models and Call Flows
2Cisco Unified CVP Comprehensive
• Lesson 1: Examining Cisco Unified CVP Comprehensive
• Lesson 2: Upgrading, Installing, and Configuring Cisco Unified CVP Software
• Lesson 3: Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
• Lesson 4: Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
• Lesson 5: Configuring Cisco Unified Communications Manager for Cisco Unified CVP
3Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
• Lesson 1: Introducing Scripting
• Lesson 2: Implementing Cisco Unified ICM Enterprise Scripting Microapplications
• Lesson 3: Configuring Cisco Unified ICM Enterprise Scripting Using Microapplications
• Lesson 4: Enabling Transfers and Reroute on No Answer
4Cisco Unified CVP VXML Overview
• Lesson 1: Exploring VXML
• Lesson 2: Installing and Configuring VXML
• Lesson 3: Exploring Courtesy Callback
5Events, Log Files, and Reporting
• Lesson 1: Configuring Cisco Unified CVP Reporting
• Lesson 2: Utilizing Events and Log Files
6Failover, Diagnostics, and Troubleshooting
• Lesson 1: Designing Failover and High Availability
• Lesson 2: Troubleshooting

Who Should Attend

The primary audience for this course is as follows:

• Application Developers
• Programmers
• Sales and Pre-Sales
• Technical Support
• Project Managers
• Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.

At the end of the course delegates will be able to:


• Explain the components, function and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
• Group,summarize and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
• Demonstrate theuse of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
• Install and configure the Cisco Unified CVP VXML Solution for CiscoUnified CVP.
• Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability
• Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures

Cisco Unified CVP Technical Overview


• Cisco Unified CVP Overview
• Components, Capabilities and Licensing
• Deployment Models and Call Flow
• Management and Reporting
• Cisco Unified CVP Comprehensive

Cisco Unified CVP Comprehensive Overview


• Cisco Unified CVP Software Installation and Configuration
• Cisco IOS Voice Browser Configuration for Cisco Unified CVP
• Cisco Unified ICM Enterprise Configuration for Unified CVP
• Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Scripting Overview


• Cisco Unified ICM Enterprise Scripting Micro-Applications
• Advanced Speech
• Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
• Subsequent Transfers and Queuing Calls
• Cisco Unified CVP VoiceXML Solution

VoiceXML Overview


• VoiceXML Installation and Configuration
• Events Log Files and Reporting

Cisco Unified CVP Reporting


• Events and Log Files
• Failover, Diagnostics and Troubleshooting
• Failover and High Availability
• Troubleshooting

Labs


• Lab 1-1: - Lab 1-3: Familarisation with Cisco Unified CVP
• Lab 2-1: - Lab 2-2: Cisco Unified CVP Comprehensive Part 1
• Lab 2-3: - Lab 2-4: Cisco Unified CVP Comprehensive Part2
• Lab 3-1: - Lab 3-4: Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
• Lab 4-1: - Lab 4-3: Voice XML Solution for Cisco Unified CVP
• Lab 5-1: Reporting Database and Backup
• Lab 6-1: Troubleshooting Cisco Unified CVP

Course Duration: 72 hrs


Course Fee: Contact us