Transform Customer Experience with NICE CXone
Join Sunshine Learning & Technologies for expert-led NICE CXone (formerly inContact) training. NICE CXone is a cloud-based customer experience platform used by contact centers to deliver omnichannel support, AI, analytics, and workforce optimization.
Course Highlights
- Instructor-led online sessions
- Hands-on practical CXone labs
- Build contact flows, IVRs, and routing profiles
- Integration with CRMs like Salesforce
- AI-driven analytics and reporting
- Workforce engagement management
- Real-time dashboards and performance metrics
- Interview preparation and real-world use cases
- Course completion certificate
- Corporate and individual training
Course Duration
- Duration:24–30 hours
- Weekday and weekend batches
- Flexible corporate training
- One-on-one personalized sessions
Who Should Attend?
- Contact Center Agents
- Customer Experience Managers
- Workforce Managers
- CRM Administrators
- AWS and Cloud Professionals
- IT and DevOps Engineers
- Salesforce Admins and Developers
Prerequisites
Basic knowledge of:
- Contact Center Concepts
- Cloud Basics
- SIP/VoIP Fundamentals (recommended)
