Master Amazon Connect Cloud Contact Center with Hands-on Training
Learn Amazon Connect, AWS’s cloud-based contact center solution, through instructor-led, hands-on training from Sunshine Learning & Technologies. This course is designed for Contact Center Engineers, AWS Professionals, Solution Architects, Developers, DevOps Engineers, and Support Engineers who want to build, configure, and manage enterprise cloud contact centers.
Amazon Connect enables organizations to quickly deploy scalable omnichannel contact centers with voice, chat, tasks, AI-powered automation, analytics, and workforce optimization capabilities.
Course Highlights
- Live Instructor-Led Training
- Hands-on Practical Labs
- Real-world Contact Center Scenarios
- Build Amazon Connect from Scratch
- Integration with AWS Services
- Contact Flow Development
- Amazon Lex Chatbot Integration
- Lambda Integration
- CRM Integration Concepts
- Interview Preparation
- Course Completion Certificate
- Corporate & Individual Training
Course Duration
- Duration:24–30 Hours
- Weekday & Weekend Batches
- Fast Track Training Available
- One-to-One Training Available
- Corporate Training Available
Who Should Attend?
- Contact Center Engineers
- AWS Cloud Engineers
- Cloud Architects
- Solution Architects
- DevOps Engineers
- Technical Support Engineers
- Telecom Engineers
- Cisco Contact Center Engineers
- NICE CXone Engineers
- Genesys Engineers
- Amazon Connect Administrators
- Developers
Prerequisites
Basic knowledge of:
- Cloud Computing
- Networking
- Voice Fundamentals
- Contact Center Concepts
- AWS Basics (recommended)
