Brief Introduction about UCCE
Cisco Unified Contact Center Enterprise allows you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and e-mail.
Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime.
Cisco’s Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives the business intelligence needed to optimize contact center’s performance.
The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.
Administering Cisco Unified Contact Center Enterprise Part – 2
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE – Part 2) is an Advanced 5day instructor-led course developed by Sunshine Learning & Technologies for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.
Sunshine Learning & Technologies, AUCCE – Part 2 course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE – Part 1 course or equivalent prior experience is a prerequisite for attending this course. This course is also a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Do Not take this course if you are new to CCE, you will not have a good time. If you are already working with CCE, or if you’ve taken the AUCCE – Part 1 course, you’ll love this course.
Who should attend AUCCE – Part 2 course?
The primary audience for this course is as follows:
- Cisco Unified Communications system channel partners and resellers Day 2 support personnel responsible advanced administration and support of the UCCE environment
Sunshine Learning & Technologies, offers both off-the-shelf courses and customized training solutions. Sunshine Learning & Technologies, is helping technical professionals to meet their career and certification goals. To ensure we understand our client’s business needs from the start, our account managers take the time to collaborate with each customer through a comprehensive consultative approach. By recommending the optimal training path, our customers have increased job performance and maximized return on their training investments.
What are the Objectives of the AUCCE – Part 2 course?
After attending this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Implement business rules as they apply to scripting and routing in Unified CM
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign
- Describe how to support CCE
Follow on Course:
The following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUCCE – Deploying Cisco Unified Contact Center Enterprise
What are the Prerequisites for AUCCE Course?
Attendees should meet the following prerequisites:
- Attendance of AUCCE Part 1 or equivalent realworld experience is a requirement to attend this course
- Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful
For more information about “Administering Cisco Unified Contact Center Enterprise Part 2 Course” download the detailed curriculum.