Administration on Cisco-UCCE

Categories:

Brief Introduction about UCCE

Cisco Unified Contact Center Enterprise allows you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and e-mail.

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime.

Cisco’s Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives the business intelligence needed to optimize contact center’s performance.

The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Administering Cisco Unified Contact Center Enterprise Part – 2

 

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE – Part 2) is an Advanced 5day instructor-led course developed by Sunshine Learning & Technologies for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.

Sunshine Learning & Technologies, AUCCE – Part 2 course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The AUCCE – Part 1 course or equivalent prior experience is a prerequisite for attending this course. This course is also a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Do Not take this course if you are new to CCE, you will not have a good time. If you are already working with CCE, or if you’ve taken the AUCCE – Part 1 course, you’ll love this course.

Who should attend AUCCE – Part 2 course?

The primary audience for this course is as follows:

  • Cisco Unified Communications system channel partners and resellers Day 2 support personnel responsible advanced administration and support of the UCCE environment

Sunshine Learning & Technologies, offers both off-the-shelf courses and customized training solutions. Sunshine Learning & Technologies, is helping technical professionals to meet their career and certification goals. To ensure we understand our client’s business needs from the start, our account managers take the time to collaborate with each customer through a comprehensive consultative approach. By recommending the optimal training path, our customers have increased job performance and maximized return on their training investments.

What are the Objectives of the AUCCE – Part 2 course?

After attending this course you should be able to:

  • Identify the basic components and operations of the Unified CCE solution
  • Configure and script a basic UCCE CVP deployment
  • Implement business rules as they apply to scripting and routing in Unified CM
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Describe how to support CCE

Follow on Course:

The following courses are recommended for engineers involved in the deployment of a UCCE environment

  • DUCCE – Deploying Cisco Unified Contact Center Enterprise

What are the Prerequisites for AUCCE Course?

Attendees should meet the following prerequisites:

  • Attendance of AUCCE Part 1 or equivalent realworld experience is a requirement to attend this course
  • Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful

For more information about “Administering Cisco Unified Contact Center Enterprise Part 2 Course” download the detailed curriculum.

 

 

 

 

 

 

 

 

 

 

 

 

Related Courses

Avaya Experience Portal & Proactive Outreach Manager Implementation & Administration

  Avaya Experience Portal & Practice Outreach Manager Implementation & Administration   Sunshine Learning & Technologies, this instructor led course is designed for individuals responsible for Implementation, configuration and support using Avaya Aura Experience Portal and Proactive Outreach Manager. At Sunshine Learning & Technologies, our instructors deliver classes through Zoom…

Avaya Aura Communication Manager Deployment & Administration

Avaya Aura Communication Manager Deployment & Administration   Sunshine Learning & Technologies, moulded five-day Instructor Led offer is for individuals responsible for the administration of Avaya Aura Communication Manager. Delivered to the learner’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed…

Avaya Aura Core Component Support

Avaya Aura Core Component Support   Sunshine Learning & Technologies, designed, this five-day Instructor Led offer is for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution. The core products include…

Avaya Aura Core Component Implementation

Avaya Aura Core Component Implementation   Sunshine Learning & Technologies, designed this course for individuals responsible for the implementation and integration of the core products in the Avaya Team Engagement Solution. The core products include Avaya Aura System Manager, Avaya Aura Session Manager, Avaya Aura Communication Manager, and Avaya Aura…

CCNA Collaboration/Voice

A Brief Introduction About CCNA Cisco Certified Network Associate (CCNA) is a widely-recognized IT certification for professionals who are beginning their IT careers. The CCNA certification course is developed by Cisco and is ideal for professionals who are part of digital transformation initiatives that help in business growth and new-age…

AWS ARCHITECH ASSOCIATE SELF STUDY KITS SUBSCRIPTION

Please enter information on the form below to process subscription for Amazon Self Study Kit.


GCP CLOUD DIGITAL LEADER SELF STUDY KITS SUBSCRIPTION

Please enter information on the form below to process subscription for GOOGLE CLOUD Self Study Kit.