AVAYA is an American technology company that specializes in business communications services such as unified communications (UC) and contact center (CC). Avaya produces and sells its own devices, such as desktop phones, headsets, conference phones and all-in-one video conferencing devices.
Avaya enterprise customers include: Apple, AT&T, Dell, CVS Health, Liberty Mutual Insurance, Disney, Comcast, Walmart, Deutsche Telekom, Lloyds Banking Group, Standard Chartered Bank, Michigan State University, UC Berkeley, U.S. House of Representatives.
Avaya has over 4,400 patents and patents pending across its CCaaS, UCaaS and CPaaS portfolio. In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI innovation in “chatbot socialization.”
Avaya is the largest pure-play UC and CC company, ranking No. 1 in CC and No. 2 in UC and collaboration. The company had FY20 revenues of $2.9 billion, 88% of which was attributed to software and services.
Avaya’s headquarters are located at 2605 Meridien Parkway, Durham, North Carolina. In 2020, the company had a presence in approximately 190 countries.
Avaya OneCloud solutions power more than 90% of the Fortune 100 organizations along with:
- More than 4,800 educational institutions worldwide
- The world’s top 10 car manufacturers
- The top 10 insurance companies
- 80% of the world’s largest hotels and motels
- More than 5,800 healthcare institutions around the world
- 19 of the world’s top 20 major banks
- 8 of the world’s 10 leading health services companies
Avaya enterprise customers include: Apple, AT&T, Dell, CVS Health, Liberty Mutual Insurance, Disney, Comcast, Walmart, Deutsche Telekom, Lloyds Banking Group, Standard Chartered Bank, Michigan State University, UC Berkeley, U.S. House of Representatives
What is Avaya used for?
Avaya Aura delivers video, voice, messaging, presence, web applications and more to users. It reduces infrastructure costs and allows organizations to quickly and efficiently deploy applications from a centralized data center.
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