Genesys Cloud CX Course is designed for professionals who want to gain a comprehensive understanding of the Genesys Cloud platform. This course provides in-depth training on all aspects of Genesys Cloud CX, from basic setup to advanced routing, analytics, automation, and integrations. Whether you’re a contact center manager, administrator, or IT professional, this course will equip you with the skills needed to effectively manage and optimize your contact center operations using Genesys Cloud CX.
Course Features:
- Expert-Led Training: Learn from certified trainers with real-world experience in implementing and managing Genesys Cloud CX.
- Hands-On Labs: Gain practical experience through interactive labs and exercises.
- Real-World Scenarios: Understand how to apply concepts to real-world business challenges.
- Up-to-Date Content: Stay current with the latest features and best practices for using Genesys Cloud CX.
- Interactive Discussions: Participate in engaging discussions and Q&A sessions to clarify your doubts.
Course Objectives:
- Master the configuration and management of Genesys Cloud CX.
- Learn how to design and optimize call flows and agent routing.
- Understand reporting, analytics, and how to make data-driven decisions.
- Integrate AI, bots, and automation to enhance customer interactions.
- Explore system integrations, APIs, and third-party tool integrations.
- Gain expertise in troubleshooting and using support resources effectively.
Target Audience:
- Contact Center Administrators
- Customer Support Managers
- IT Professionals and System Integrators
- Genesys Cloud CX Users looking to deepen their knowledge
Prerequisites:
- Basic understanding of contact center operations
- Familiarity with cloud technologies and concepts
- No prior experience with Genesys Cloud is required
Duration:
- Estimated time: 30 hours (Self-paced or Instructor-led)
Delivery Mode:
- Online Learning (Self-paced and Instructor-led options available)
Certification:
- Upon completing the course, you will receive a Genesys Cloud CX Certification, validating your expertise in the platform.
Why Choose Sunshine Learning:
- High-quality, comprehensive learning experience.
- Access to expert trainers with real-world industry experience.
- Ongoing support and resources even after course completion.
- Flexible learning options to suit your schedule and needs.